Insurance Claims Analyst Job Vacancy in El Obeid, Sudan – Insurance

Job Description

Position:Insurance Claims Analyst

Company:MetLife

Location:El Obeid, Sudan

Experience:2-4 years of experience in insurance claims processing

Education:Bachelor’s degree in Business Administration, Finance, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Management

Salary:1,200,000 – 1,800,000 SSP per annum

Vacancies:1

Company Overview

MetLife is a global leader in insurance, providing innovative solutions to individuals and businesses across more than 50 countries. With a strong commitment to financial security and customer satisfaction, MetLife has established a reputable presence in Sudan, delivering life, health, and property insurance products tailored to local market needs. As part of its expansion strategy, MetLife is investing in talent across Sudan, creating a dynamic environment where professionals can grow, contribute, and shape the future of insurance services. This role offers a unique opportunity to be part of a forward‑thinking organization that values integrity, diversity, and continuous improvement, making it an attractive option for those seeking rewarding Sudan Jobs.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and managing insurance claims submitted by policyholders in El Obeid and surrounding regions. The analyst will ensure accurate assessment, timely resolution, and compliance with MetLife’s standards and regulatory requirements. This position supports the Claims Management Department in delivering exceptional service, reducing fraud, and maintaining the company’s reputation for reliability. Candidates will engage with internal teams, external partners, and customers, contributing to the overall efficiency of the claims lifecycle. For more information about MetLife’s presence in Sudan, visit the main website https://sudanjobsearch.com.

Key Responsibilities

• Review and assess insurance claim submissions for completeness and accuracy.
• Investigate claim details, gather supporting documentation, and conduct interviews with claimants when necessary.
• Apply policy terms, conditions, and regulatory guidelines to determine claim eligibility.
• Coordinate with medical professionals, adjusters, and legal advisors to verify claim validity.
• Prepare detailed claim reports and recommendations for approval or denial.
• Maintain accurate records in the claims management system and ensure data integrity.
• Identify potential fraud indicators and escalate suspicious cases to the Fraud Prevention Unit.
• Collaborate with the Customer Service team to communicate claim status and resolutions.
• Contribute to process improvement initiatives aimed at enhancing claim turnaround times.
• Support the development of training materials for junior analysts and new hires.

Required Skills

• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills in Arabic and English.
• Attention to detail and high level of accuracy.
• Proficiency with claims management software and Microsoft Office Suite.
• Ability to work independently and as part of a multidisciplinary team.
• Customer‑focused mindset with a commitment to service excellence.
• Understanding of insurance policies, underwriting, and regulatory frameworks.

Education

A Bachelor’s degree in Business Administration, Finance, Insurance, or a related discipline is required. Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or equivalent are advantageous but not mandatory.

Experience

Applicants should possess 2‑4 years of hands‑on experience in insurance claims processing, preferably within a life or health insurance environment. Experience with fraud detection, policy interpretation, and stakeholder coordination will be highly valued.

Salary

The compensation package ranges from 1,200,000 to 1,800,000 Sudanese Pounds (SSP) per year, commensurate with experience and qualifications. The salary is competitive within the Sudanese insurance market and reflects MetLife’s commitment to attracting top talent.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Performance‑based bonuses.
• Professional development allowance.
• Employee assistance program.

Training

• On‑boarding program covering MetLife’s policies, systems, and compliance standards.
• Continuous learning opportunities through internal workshops and external certification courses.
• Mentorship pairing with senior claims professionals.

Working Environment

MetLife offers a modern office setting in El Obeid equipped with the latest technology and collaborative workspaces. The culture promotes teamwork, transparency, and a healthy work‑life balance. Employees benefit from flexible working arrangements and a supportive management style that encourages innovation and career growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for a virtual interview. For additional career resources, visit https://www.senegaljobsearch.com/.

Equal Opportunity Statement

MetLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.