Hospitality Guest Relations Officer Job Vacancy in Port Sudan, Sudan – Tourism & Hospitality

Job Description

Position: Hospitality Guest Relations Officer

Company: InterContinental Hotels Group (IHG)

Location: Port Sudan, Sudan

Experience: 2-4 years

Education: Bachelor’s Degree in Hospitality Management or Tourism

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Front Office

Salary: 450,000 – 650,000 SSP

Vacancies: 1

Company Overview

InterContinental Hotels Group (IHG) is a leading global hospitality company with a diverse portfolio of brands ranging from luxury to midscale hotels. Our mission is to make genuine connections every day by delivering exceptional guest experiences. As a global leader, we pride ourselves on maintaining high standards of service, comfort, and cultural integration. We are currently expanding our footprint in East Africa, creating exciting career opportunities in Sudan for dedicated professionals who are passionate about service excellence. By joining our team, you become part of a worldwide network of hospitality experts committed to innovation and guest satisfaction.

Job Overview

We are seeking a highly professional and charismatic Hospitality Guest Relations Officer to join our premier team in Port Sudan. This role is critical in ensuring that every guest experiences the highest level of personalized service from the moment they arrive until their departure. You will act as the primary point of contact for VIP guests, handling complex inquiries, managing special requests, and ensuring that all guest needs are met with precision and grace. This is a vital role for anyone seeking employment in Sudan within the luxury service sector. For more information on global standards, visit https://sudanjobsearch.com.

Key Responsibilities

• Act as the primary liaison for VIP and high-profile guests to ensure a seamless stay.
• Coordinate with Housekeeping and Food & Beverage departments to fulfill personalized guest preferences.
• Resolve guest complaints and issues promptly and professionally to maintain high satisfaction ratings.
• Provide detailed information about local attractions, dining, and transportation in Port Sudan.
• Maintain accurate guest profiles and preferences in the property management system.
• Assist in the training of front desk staff regarding guest engagement protocols.

Required Skills

• Exceptional verbal and written communication skills in English and Arabic.
• Advanced problem-solving abilities and emotional intelligence.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A deep understanding of luxury service standards and etiquette.

Education

A Bachelor’s degree in Hospitality Management, Tourism, or a related field is mandatory. Certifications in Customer Relationship Management (CRM) or specialized hospitality training will be considered a significant advantage.

Experience

Candidates must possess a minimum of 2 to 4 years of experience in a front-office or guest relations role within a 4-star or 5-star hotel environment. Proven experience in handling high-net-worth individuals is highly preferred. This job vacancy in Sudan offers a pathway for those looking to advance their career in international hospitality.

Salary

The monthly salary for this position ranges from 450,000 SSP to 650,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Duty meals and uniform allowance.
• Discounted rates at IHG properties worldwide.
• Paid annual leave and public holidays.

Training

New hires will undergo a rigorous orientation program covering IHG brand standards. We offer continuous professional development through our internal learning platform. For more career resources, check https://kenyajobsearch.com/.

Working Environment

The working environment is dynamic, professional, and highly interactive. You will work in a multicultural setting, interacting with guests and colleagues from all over the world. The role requires flexibility, including working weekends and holidays, to ensure consistent service delivery. This is one of the premier hiring in Sudan opportunities for hospitality professionals.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Please ensure all documentation is in English. Applications are reviewed on a rolling basis. For more job listings across Africa, visit https://senegaljobsearch.com/.

Equal Opportunity Statement

InterContinental Hotels Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.