Field Service Engineer Job Vacancy in Al-Fashir, Sudan – Manufacturing – Heavy Equipment

Job Description

Position: Field Service Engineer

Company: Caterpillar Inc.

Location: Al-Fashir, Sudan

Experience: 5+ years

Education: Bachelor’s degree in Mechanical Engineering or related field

Employment Type: Full-time

Industry: Manufacturing – Heavy Equipment

Department: Service & Maintenance

Salary: SSP 150,000 – SSP 250,000 per month

Vacancies:1

Company Overview

Caterpillar Inc. is a world‑leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel‑electric locomotives. With a legacy spanning over a century, Caterpillar delivers innovative solutions that drive productivity and sustainability across global markets. In Sudan, Caterpillar operates through a regional office and a network of authorized dealers, providing equipment, parts, and comprehensive support to the construction, mining, and agricultural sectors. The company’s commitment to safety, reliability, and customer success makes it a preferred employer for professionals seeking challenging careers in heavy equipment technology. As part of its expansion strategy, Caterpillar is investing in skilled talent to enhance field service capabilities, creating exciting career opportunities for Sudan Jobs seekers.

Job Overview

The Field Service Engineer will be responsible for delivering on‑site installation, maintenance, and repair services for Caterpillar’s heavy equipment fleet in the northern region of Sudan. This role involves direct interaction with customers, troubleshooting complex mechanical and hydraulic issues, and ensuring equipment operates at peak performance. The engineer will collaborate with local dealers, parts distributors, and the regional service team to provide timely solutions that meet the highest standards of quality and safety. Candidates will play a pivotal role in strengthening Caterpillar’s reputation for excellence in Sudan, contributing to the company’s growth and supporting critical infrastructure projects. For more information about the company and its career pathways, visit https://sudanjobsearch.com/.

Key Responsibilities

• Perform on‑site installation, commissioning, and preventive maintenance of Caterpillar excavators, loaders, and bulldozers.
• Diagnose mechanical, hydraulic, and electrical faults using diagnostic tools and technical manuals.
• Execute repairs and part replacements, ensuring compliance with safety protocols and manufacturer specifications.
• Provide technical guidance and training to customer operators and local dealer technicians.
• Maintain accurate service records, generate detailed reports, and update the service management system.
• Coordinate with the parts department to ensure timely availability of spare components.
• Participate in emergency response calls and after‑hours support as required.
• Contribute to continuous improvement initiatives by sharing field insights and feedback.

Required Skills

• Strong knowledge of diesel engines, hydraulic systems, and electronic controls.
• Proficiency with diagnostic equipment, torque wrenches, and welding tools.
• Excellent problem‑solving abilities and attention to detail.
• Effective communication skills for interacting with customers and internal teams.
• Ability to work independently in remote locations and adapt to challenging environments.
• Commitment to safety standards and regulatory compliance.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Technology, or a related engineering discipline is required. Relevant certifications such as Caterpillar Service Technician Certification or equivalent are highly desirable.

Experience

Applicants must have a minimum of five years of hands‑on experience servicing heavy equipment in construction, mining, or agricultural settings. Experience working in Sudan or similar emerging markets is an advantage, as is familiarity with local regulatory requirements and supply chain dynamics.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives, overtime allowances, and comprehensive benefits.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and sick leave.
• Company‑provided mobile phone and laptop.
• Travel allowance for field assignments.

Training

• Comprehensive onboarding program covering Caterpillar product lines and service procedures.
• Ongoing technical training through Caterpillar’s global learning platform.
• Certification courses for advanced diagnostics and safety.
• Leadership development workshops for career progression.

Working Environment

The role involves frequent travel to construction sites, mines, and agricultural farms across the northern Sudan region. Engineers work both indoors in workshops and outdoors in varied weather conditions. Caterpillar provides all necessary personal protective equipment and ensures a safe working environment aligned with international standards.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining relevant experience through the online portal on the company’s career page. Applications will be reviewed by the regional recruitment team, and shortlisted candidates will be contacted for a virtual interview followed by a practical assessment.

Equal Opportunity Statement

Caterpillar Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the opportunity to thrive regardless of gender, race, religion, or background.