E-commerce Operations Manager Job Vacancy in Sennar, Sudan – Retail – E‑commerce

Manager
Sennar
September 20, 2026
Full Time
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Job Description

Position: E-commerce Operations Manager

Company: Jumia Sudan

Location: Sennar, Sudan

Experience: 5+ years managing e‑commerce operations, logistics, and customer service

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail – E‑commerce

Department: Operations

Salary: SSP 2,500,000 – 3,500,000 per month

Vacancies:1

Company Overview

Jumia Sudan is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household goods. As part of the larger Jumia Group, which operates across Africa, the Sudanese branch has rapidly expanded its footprint, offering reliable delivery services, secure payment options, and a user‑friendly platform. The company is committed to fostering digital commerce in Sudan, creating jobs, and supporting local entrepreneurs. With a focus on innovation, customer satisfaction, and sustainable growth, Jumia Sudan stands at the forefront of the e‑commerce revolution, making it an exciting place for professionals seeking dynamic career opportunities in Sudan Jobs.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end operational processes that ensure smooth order fulfillment, inventory management, and customer service excellence. Reporting to the Country Director, you will collaborate with cross‑functional teams, including Marketing, Technology, and Finance, to optimize the online shopping experience. This role is pivotal in scaling Jumia’s operations in Sennar and contributing to the broader mission of enhancing digital retail in Sudan. For more details about the company, visit https://sudanjobsearch.com/. This position offers a unique chance to shape the future of e‑commerce in a fast‑growing market, aligning with Career Opportunities in Sudan and Hiring in Sudan initiatives.

Key Responsibilities

  • Oversee daily order processing, ensuring timely picking, packing, and dispatch.
  • Manage inventory levels, coordinate with suppliers, and implement stock replenishment strategies.
  • Lead a team of warehouse supervisors, logistics coordinators, and customer service agents.
  • Develop and monitor key performance indicators (KPIs) such as order accuracy, delivery time, and customer satisfaction.
  • Collaborate with the technology team to integrate system enhancements and automate workflows.
  • Handle escalated customer issues, ensuring swift resolution and maintaining brand reputation.
  • Prepare operational budgets, forecast demand, and control costs to meet profitability targets.
  • Ensure compliance with local regulations, customs procedures, and safety standards.

Required Skills

  • Strong leadership and people‑management abilities.
  • Excellent analytical skills with proficiency in data‑driven decision making.
  • In‑depth knowledge of e‑commerce platforms, warehouse management systems, and logistics networks.
  • Effective communication and stakeholder management across diverse departments.
  • Problem‑solving mindset with the ability to adapt to rapid market changes.
  • Fluency in Arabic and English, both written and spoken.

Education

A minimum of a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as PMP, CSCP, or a Master’s degree are considered an advantage.

Experience

Candidates must have at least five years of progressive experience in e‑commerce operations, preferably within a fast‑growing marketplace or retail environment. Demonstrated success in scaling operations, managing large teams, and improving operational efficiency is essential.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards.

Benefits

  • Health insurance coverage for employee and dependents.
  • Annual leave and public holidays in accordance with Sudanese labor law.
  • Professional development allowance and access to training programs.
  • Employee discount on Jumia marketplace purchases.
  • Transportation allowance for daily commute.

Training

  • Comprehensive onboarding program covering Jumia’s systems, policies, and culture.
  • Leadership development workshops to enhance managerial competencies.
  • Continuous learning opportunities through online courses and industry conferences.

Working Environment

Jumia Sudan offers a modern, collaborative workspace in Sennar, equipped with the latest technology tools. The culture promotes innovation, teamwork, and a results‑driven mindset, encouraging employees to take ownership of projects and contribute ideas that drive business growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on Sudan Job Search. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Jumia Sudan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. All qualified applicants will receive consideration for employment.

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