Guest Experience Manager Job Vacancy in Shendi, Sudan – Hospitality & Tourism

Job Description

Position: Guest Experience Manager

Company: Hilton Worldwide

Location: Shendi, Sudan

Experience: 3-5 years in hospitality guest services

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: SSP 120,000 – SSP 180,000 per month

Vacancies:1

Company Overview

Hilton Worldwide is a globally recognized leader in the hospitality industry, operating more than 600 properties across six continents. With a commitment to delivering exceptional guest experiences, Hilton has built a reputation for excellence, innovation, and community engagement. In Sudan, Hilton is expanding its footprint to bring world‑class service to emerging markets, supporting local economies and creating sustainable employment opportunities. As part of its growth strategy, Hilton is seeking talented professionals who share its values of hospitality, integrity, and cultural respect. This role offers a unique chance to be part of a dynamic team that shapes the future of tourism in Sudan, contributing to the nation’s development while advancing your career in a vibrant, international environment.

Job Overview

The Guest Experience Manager will lead the Guest Services department at Hilton’s new Shendi property, ensuring every guest receives personalized, memorable service from check‑in to check‑out. You will be responsible for overseeing front‑desk operations, managing a team of concierge and reception staff, and implementing service standards that align with Hilton’s global brand promise. This position plays a critical role in driving guest satisfaction scores, fostering loyalty, and enhancing the overall reputation of the hotel. For more information about Hilton’s career pathways, visit Sudan Job Search. This role is a prime example of Sudan Jobs that combine local insight with international best practices, offering a rewarding career path for ambitious hospitality professionals.

Key Responsibilities

• Lead, coach, and develop a team of front‑desk and concierge staff to deliver outstanding guest experiences.
• Monitor and improve guest satisfaction metrics, responding promptly to feedback and resolving issues.
• Implement Hilton’s service standards, ensuring compliance with brand guidelines and local regulations.
• Coordinate with housekeeping, food & beverage, and sales teams to ensure seamless guest journeys.
• Manage daily operational schedules, staffing levels, and resource allocation.
• Conduct regular performance reviews, training sessions, and motivational meetings.
• Prepare reports on occupancy trends, revenue impact, and service quality for senior management.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent communication and interpersonal skills, fluent in English and Arabic.
• Proven problem‑solving aptitude with a guest‑centric mindset.
• Ability to work under pressure in a fast‑paced environment.
• Knowledge of hospitality software systems (e.g., Opera, OnQ).
• Attention to detail and commitment to high service standards.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. Additional certifications such as Certified Hospitality Supervisor (CHS) or similar credentials are advantageous and demonstrate a commitment to professional development.

Experience

Candidates must have 3‑5 years of progressive experience in guest services or front‑desk management within a reputable hotel or resort. Experience in a multicultural environment and a track record of improving guest satisfaction scores are essential for success in this role.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. This competitive salary reflects Hilton’s dedication to attracting top talent for its expanding operations in Sudan.

Benefits

• Health insurance coverage for employee and dependents.
• Annual performance‑based bonuses.
• Paid vacation and sick leave.
• Professional development and tuition reimbursement.
• Employee discount on hotel stays worldwide.

Training

• Comprehensive onboarding program covering Hilton brand standards.
• Ongoing leadership workshops and skill‑enhancement courses.
• Access to Hilton’s global e‑learning platform for continuous learning.

Working Environment

The role is based in a modern, newly constructed hotel in Shendi, offering a collaborative and inclusive workplace. Employees benefit from a supportive culture that values diversity, innovation, and community involvement. The position provides exposure to international best practices while contributing to the growth of Sudan’s tourism sector.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Hilton Careers website. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for interviews. This is an excellent opportunity for those seeking Career Opportunities in Sudan and looking to make a lasting impact in the hospitality industry.

Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, religion, age, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and respect, ensuring that every applicant receives equal consideration for employment.