Network Operations Center Supervisor Job Vacancy in Omdurman, Sudan – Telecommunications

Job Description

Position: Network Operations Center Supervisor

Company: MTN Sudan

Location: Omdurman, Sudan

Experience: Minimum 5 years in network operations, monitoring, and incident management

Education: Bachelor’s degree in Telecommunications, Computer Science, or related field

Employment Type: Full-time

Industry: Telecommunications

Department: Network Operations

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

MTN Sudan is a leading mobile network operator delivering innovative voice, data, and digital services across the country. As part of the MTN Group, the company leverages global expertise to provide reliable connectivity, empowering individuals, businesses, and communities. With a strong commitment to digital inclusion, MTN Sudan continuously expands its network footprint, invests in cutting‑edge technologies, and supports sustainable development initiatives throughout Sudan. The organization prides itself on a dynamic workplace culture that encourages growth, diversity, and excellence, making it a top employer for professionals seeking impactful careers in the telecommunications sector.

Job Overview

The Network Operations Center (NOC) Supervisor will lead a team of engineers and technicians responsible for real‑time monitoring, fault detection, and resolution of MTN Sudan’s core and access networks. This role ensures high availability, optimal performance, and rapid incident response across the entire network infrastructure, supporting the delivery of seamless mobile and broadband services to millions of customers. The supervisor will collaborate closely with cross‑functional teams, including network planning, security, and customer support, to drive continuous improvement and uphold service level agreements. For more information about MTN Sudan’s career opportunities, visit https://sudanjobsearch.com.

Additional resources and industry insights can be found at https://www.eswatinijobsearch.com/.

Key Responsibilities

• Lead and mentor a team of NOC engineers, ensuring 24/7 coverage and adherence to operational procedures.
• Monitor network performance using advanced OSS/BSS tools, promptly identifying and escalating faults.
• Coordinate incident response, root‑cause analysis, and post‑incident reviews to minimize downtime.
• Maintain and update network documentation, SOPs, and escalation matrices.
• Collaborate with network planning and engineering teams to implement upgrades, patches, and capacity expansions.
• Ensure compliance with regulatory standards and internal quality benchmarks.
• Prepare daily, weekly, and monthly performance reports for senior management.
• Drive continuous improvement initiatives, leveraging automation and AI‑based monitoring solutions.

Required Skills

• Strong knowledge of telecom network architectures (LTE, 5G, IP/MPLS, microwave, fiber).
• Proficiency with network monitoring platforms (e.g., NetAct, OSS, NMS).
• Excellent problem‑solving and decision‑making abilities under pressure.
• Leadership and team‑building skills with a focus on coaching and performance management.
• Effective communication skills for cross‑departmental collaboration.
• Experience with incident management frameworks such as ITIL.
• Analytical mindset with the ability to interpret KPI trends and generate actionable insights.

Education

A Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related discipline is required. Relevant certifications such as CCNA, CCNP, or ITIL Foundation are highly desirable.

Experience

Applicants must have at least five years of hands‑on experience in network operations, including a minimum of two years in a supervisory or lead role overseeing NOC activities.

Salary

The position offers a competitive salary range of SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications, along with performance‑based incentives.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with company matching.
• Annual leave and paid public holidays in accordance with Sudan labor law.
• Professional development allowance and certification support.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering MTN Sudan’s network architecture and operational tools.
• Continuous technical training on emerging 5G and AI‑driven monitoring technologies.
• Leadership development workshops for supervisory skill enhancement.

Working Environment

The role is based in a modern NOC facility in Omdurman, equipped with state‑of‑the‑art monitoring consoles, redundant power supplies, and a collaborative workspace. Employees enjoy a supportive atmosphere that values innovation, safety, and work‑life balance.

Application Process

Interested candidates should submit their updated CV through the MTN Sudan careers portal. Applications will be reviewed by the recruitment team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

MTN Sudan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or disability.