Retail Banking Relationship Manager Job Vacancy in Khartoum, Sudan – Banking and Financial Services

Job Description

Position:Retail Banking Relationship Manager

Company:Bank of Khartoum

Location:Khartoum, Sudan

Experience:5+ years in retail banking or relationship management

Education:Bachelor’s degree in Finance, Business Administration, or related field

Employment Type:Full-time

Industry:Banking and Financial Services

Department:Retail Banking

Salary:SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Bank of Khartoum is one of Sudan’s leading financial institutions, offering a comprehensive suite of banking services to individuals, SMEs, and large corporations. With a legacy spanning over six decades, the bank has built a reputation for financial stability, innovative digital solutions, and a customer‑centric approach. As part of its strategic growth plan, Bank of Khartoum is expanding its retail banking network to better serve the evolving needs of Sudan’s dynamic market. This expansion creates a wealth of career opportunities for professionals seeking to make a meaningful impact in the banking sector. The bank’s commitment to excellence, corporate social responsibility, and community development makes it an attractive employer for ambitious talent looking for long‑term career growth. Join a forward‑thinking organization that values integrity, teamwork, and continuous improvement, and become part of a team that drives financial inclusion across Sudan.

Job Overview

The Retail Banking Relationship Manager will be responsible for managing a portfolio of high‑value retail clients, delivering personalized banking solutions, and driving revenue growth through cross‑selling of products and services. This role plays a pivotal part in enhancing customer satisfaction, deepening client relationships, and contributing to the bank’s overall profitability. The successful candidate will act as a trusted advisor, understanding client needs, and providing tailored financial advice that aligns with both personal goals and the bank’s strategic objectives. This position offers a unique opportunity to work in a fast‑paced environment, leveraging digital banking platforms and traditional relationship‑building techniques to achieve targets. For more information about the bank’s digital initiatives, visit https://sudanjobsearch.com.

https://www.senegaljobsearch.com/

Key Responsibilities

• Develop and maintain strong relationships with assigned retail clients, ensuring high levels of satisfaction and loyalty.
• Identify client needs and recommend appropriate banking products, including deposits, loans, credit cards, and investment services.
• Achieve sales targets and revenue goals through proactive cross‑selling and upselling strategies.
• Conduct regular portfolio reviews, financial assessments, and risk analyses to ensure compliance with bank policies.
• Collaborate with internal teams such as Credit, Operations, and Digital Banking to deliver seamless service experiences.
• Stay updated on market trends, competitor offerings, and regulatory changes affecting the banking sector in Sudan.
• Prepare detailed reports on client activity, sales performance, and market insights for senior management.
• Participate in community outreach programs and financial literacy workshops to promote the bank’s brand.

Required Skills

• Excellent communication and interpersonal skills with a client‑focused mindset.
• Strong analytical abilities to assess financial statements and creditworthiness.
• Proficiency in digital banking platforms and CRM systems.
• Negotiation and persuasive selling techniques.
• Ability to work independently while collaborating effectively within a team.
• High level of integrity, confidentiality, and ethical standards.
• Fluency in Arabic and English, both written and spoken.

Education

A Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Professional certifications such as CFA, CBA, or relevant banking qualifications are advantageous.

Experience

Minimum of five (5) years of proven experience in retail banking, relationship management, or sales within the financial services industry. Experience with high‑net‑worth clients and a track record of meeting or exceeding sales targets is essential.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and performance. Additional performance‑based incentives are available.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Annual performance bonus and sales commissions.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.

Training

• Onboarding program covering bank policies, compliance, and product knowledge.
• Continuous learning modules on digital banking, risk management, and customer service excellence.
• Leadership development tracks for high‑potential employees.

Working Environment

Bank of Khartoum offers a modern, collaborative workspace equipped with the latest technology to support efficient banking operations. Employees benefit from a supportive culture that encourages innovation, knowledge sharing, and work‑life balance. The bank promotes a safe and inclusive environment where diversity is celebrated and every voice is heard.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the bank’s career page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a preliminary interview followed by assessment centers and final interviews.

Equal Opportunity Statement

Bank of Khartoum is an equal opportunity employer. We welcome applications from all qualified individuals regardless of gender, race, religion, disability, or any other protected characteristic. Our commitment to diversity and inclusion drives our success and reflects the communities we serve across Sudan.