Retail Operations Manager Job Vacancy in Khashm el-Girba, Sudan – Consumer Goods & Retail

Job Description

Position:Retail Operations Manager

Company:Unilever Sudan

Location:Khashm el-Girba, Sudan

Experience:5-7 years in retail management, preferably within fast‑moving consumer goods (FMCG) sector

Education:Bachelor’s degree in Business Administration, Marketing, or related field

Employment Type:Full-time

Industry:Consumer Goods & Retail

Department:Retail Operations

Vacancies:1

Company Overview

Unilever Sudan is a leading multinational consumer goods company dedicated to delivering sustainable, high‑quality products to households across Sudan. With a portfolio that includes iconic brands in food, home care, and personal care, Unilever is committed to improving the lives of consumers while fostering economic growth and environmental stewardship. Our presence in Sudan spans over two decades, supporting local suppliers, creating jobs, and investing in community development initiatives. As part of Unilever’s global network, we bring innovative practices, robust training programs, and a culture of inclusion that empowers employees to thrive. Join us to be part of a dynamic organization that values diversity, sustainability, and career progression, and contribute to the vibrant retail landscape of Sudan.

Job Overview

We are seeking a proactive Retail Operations Manager to lead and optimize our retail network in the Khashm el‑Girba region. This role is pivotal in driving sales growth, ensuring operational excellence, and delivering an exceptional customer experience across all Unilever‑owned and partner retail outlets. The successful candidate will collaborate closely with sales, supply chain, marketing, and finance teams to implement strategic initiatives, monitor performance metrics, and uphold Unilever’s standards of quality and compliance. This position offers a unique opportunity to shape retail strategy in a growing market while contributing to Unilever’s broader mission of sustainable business practices.

For more information about Unilever’s global impact and career opportunities, visit our main website: https://sudanjobsearch.com

Explore additional resources and regional job listings at: https://www.lesothojobsearch.com/

Key Responsibilities

• Develop and execute retail strategies that align with Unilever’s sales targets and brand positioning in the Khashm el‑Girba market.
• Manage day‑to‑day operations of all retail outlets, ensuring compliance with company policies, health and safety standards, and local regulations.
• Analyze sales data, market trends, and consumer insights to identify growth opportunities and implement corrective actions.
• Lead a team of store managers and supervisors, providing coaching, performance feedback, and career development support.
• Coordinate with supply chain partners to maintain optimal inventory levels, reduce stock‑outs, and improve product availability.
• Oversee visual merchandising, promotional activities, and in‑store marketing campaigns to enhance brand visibility.
• Monitor key performance indicators (KPIs) such as sales per square foot, average transaction value, and customer satisfaction scores.
• Prepare regular reports for senior management, highlighting achievements, challenges, and strategic recommendations.
• Ensure effective loss prevention measures and conduct regular audits to safeguard assets.
• Foster strong relationships with local distributors, vendors, and community stakeholders to support business objectives.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Excellent analytical skills and proficiency in using retail management software and Microsoft Office Suite.
• Effective communication and negotiation skills, capable of influencing internal and external partners.
• Deep understanding of FMCG retail dynamics, consumer behavior, and market segmentation.
• Problem‑solving mindset with the ability to make data‑driven decisions under pressure.
• Commitment to Unilever’s sustainability goals and ethical business practices.

Education

A Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related discipline is required. Advanced certifications in retail management or supply chain (e.g., APICS, CMRP) are considered an advantage.

Experience

Applicants must have 5‑7 years of progressive experience in retail operations, preferably within the FMCG sector, with at least 2 years in a supervisory or managerial role overseeing multiple store locations.

Benefits

• Competitive salary package with performance‑based incentives.
• Comprehensive health insurance covering employee and dependents.
• Retirement savings plan and annual bonus scheme.
• Generous paid time off and holiday entitlement.
• Employee discount on Unilever products.
• Professional development budget and access to global training platforms.

Training

• Onboarding program covering Unilever’s brand portfolio, compliance standards, and retail best practices.
• Leadership development workshops focused on coaching, performance management, and strategic planning.
• Continuous learning opportunities through e‑learning modules, webinars, and cross‑functional projects.

Working Environment

The role is based in Khashm el‑Girba with frequent travel to retail sites across the region. You will work in a collaborative, fast‑paced environment that encourages innovation and values employee well‑being. Unilever promotes a culture of inclusion where diverse perspectives are celebrated, and every team member is empowered to contribute to the company’s success.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Unilever Sudan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.