Retail Operations Manager Job Vacancy in Wadi Halfa, Sudan – Retail

Job Description

Position:Retail Operations Manager

Company:Khalifa Group

Location:Wadi Halfa, Sudan

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Khalifa Group is a leading construction and diversified conglomerate with a strong presence across the Middle East and North Africa, including a rapidly expanding retail division in Sudan. Established over three decades ago, the Group combines engineering excellence with a commitment to community development, creating sustainable commercial spaces that serve both urban and remote populations. In Wadi Halfa, Khalifa Group has launched a modern retail complex that caters to the growing consumer demand along the Nile corridor, offering a mix of local and international brands. The company’s vision is to set new standards for retail experiences in Sudan, emphasizing quality, accessibility, and innovative service delivery. For more information about the Group’s broader initiatives, visit https://gambiajobsearch.com/job-vacancy-gambia/.

Job Overview

The Retail Operations Manager will lead the day‑to‑day management of Khalifa Group’s flagship retail outlet in Wadi Halfa. This role is pivotal in ensuring operational efficiency, delivering exceptional customer service, and driving sales growth in a competitive market. Reporting directly to the Regional Director of Retail, the manager will oversee store layout, inventory control, staff performance, and compliance with corporate standards. The position offers a unique opportunity to shape retail strategy in a fast‑growing region while contributing to the economic development of the local community. Candidates will be part of a dynamic team that values innovation, integrity, and results. Explore Sudan’s vibrant job market at https://sudanjobsearch.com.

Key Responsibilities

• Develop and implement operational policies that align with Khalifa Group’s retail standards and local market needs.
• Manage inventory levels, coordinate with suppliers, and ensure optimal stock turnover to minimize shrinkage.
• Lead, coach, and evaluate a team of store supervisors, sales associates, and support staff, fostering a high‑performance culture.
• Analyze sales data, monitor key performance indicators, and generate reports for senior management.
• Oversee visual merchandising, store layout, and promotional activities to enhance the customer journey.
• Ensure compliance with health, safety, and regulatory requirements specific to Sudan’s retail sector.
• Collaborate with marketing and finance departments to plan budgets, pricing strategies, and seasonal campaigns.
• Handle customer escalations, resolve complaints, and maintain high satisfaction levels.

Required Skills

• Strong leadership and people‑management abilities with a focus on team development.
• Excellent analytical skills for interpreting sales trends and financial statements.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and negotiation skills in both Arabic and English.
• Problem‑solving mindset with the capacity to make data‑driven decisions under pressure.
• Knowledge of Sudanese retail regulations, import procedures, and local consumer behavior.

Education

The successful candidate must hold a Bachelor’s degree in Business Administration, Retail Management, Commerce, or a closely related discipline. Advanced certifications in retail operations, supply chain management, or project management are considered an advantage.

Experience

A minimum of five years’ experience in retail operations management, preferably within a multi‑store environment, is required. Experience in emerging markets or within Sudan’s retail landscape will be highly valued.

Salary

The role offers a competitive salary range of SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and eligible dependents.
• Annual leave and paid public holidays in accordance with Sudanese labor law.
• Professional development allowance for training and certifications.
• Transportation allowance for commuting within Wadi Halfa.
• Employee discount program across all Khalifa Group retail outlets.

Training

• Comprehensive onboarding program covering company culture, systems, and operational procedures.
• Ongoing leadership workshops and retail excellence seminars.
• Access to e‑learning platforms for continuous skill enhancement.

Working Environment

Khalifa Group provides a modern, secure, and collaborative workplace within its state‑of‑the‑art retail complex. The environment encourages innovation, teamwork, and a customer‑centric mindset, with a focus on safety and sustainability. Employees benefit from a supportive management style and clear pathways for career progression.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for an interview. For additional career resources, visit https://somaliajobsearch.com/.

Equal Opportunity Statement

Khalifa Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or disability. All qualified applicants will receive consideration for employment without discrimination.