Guest Services Manager Job Vacancy in Shendi, Sudan – Hospitality

Job Description

Position: Guest Services Manager

Company: Accor Hotels

Location: Shendi, Sudan

Experience: 5+ years in hotel guest services or hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality

Department: Guest Services

Salary: 150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

Accor Hotels is a globally recognized hospitality leader with a strong presence across Africa, the Middle East, and Europe. Operating a portfolio of luxury, upscale, and midscale brands, Accor delivers exceptional guest experiences through innovative services and a commitment to sustainability. In Sudan, Accor has invested in modern hotel properties that blend local culture with international standards, creating vibrant destinations for business and leisure travelers. The Shendi location serves as a gateway to the historic Nubian sites, attracting tourists, diplomats, and business professionals. Joining Accor means becoming part of a dynamic team that values diversity, career growth, and community impact, making it an ideal environment for ambitious hospitality professionals seeking to advance their careers in Sudan Jobs.

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Job Overview

The Guest Services Manager will lead the front‑of‑house team to ensure every guest enjoys a seamless, memorable stay. This role involves overseeing daily operations of the reception, concierge, and guest relations departments, implementing service standards, and driving continuous improvement initiatives. The manager will collaborate closely with housekeeping, food & beverage, and sales teams to coordinate guest experiences from check‑in to check‑out. As a key ambassador of Accor’s brand values, the manager will also mentor staff, manage performance metrics, and handle escalated guest issues with professionalism and empathy. This position offers a unique opportunity to shape service excellence in a culturally rich environment while contributing to Accor’s strategic growth in Sudan.

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Key Responsibilities

• Supervise and motivate the Guest Services team to deliver high‑quality service in line with Accor standards.
• Manage front‑desk operations, including check‑in/check‑out procedures, reservations, and billing.
• Handle guest complaints and special requests promptly, ensuring satisfactory resolutions.
• Develop and implement service training programs for new hires and existing staff.
• Coordinate with housekeeping, F&B, and sales departments to ensure seamless guest experiences.
• Monitor key performance indicators (KPIs) such as occupancy, guest satisfaction scores, and average handling time.
• Prepare daily, weekly, and monthly reports for senior management.
• Maintain compliance with health, safety, and security regulations.
• Participate in local community outreach and promotional events to enhance brand visibility.

Required Skills

• Strong leadership and team‑building abilities.
• Excellent communication and interpersonal skills, fluent in English and Arabic.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Problem‑solving mindset with a customer‑centric approach.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of local tourism trends and cultural sensitivities.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. Relevant certifications such as Certified Hotel Administrator (CHA) or similar are advantageous.

Experience

Minimum of five years of progressive experience in hotel guest services, with at least two years in a supervisory or managerial role. Experience in upscale or luxury hotel environments is preferred.

Salary

The compensation package ranges from 150,000 to 250,000 Sudanese Pounds (SSP) per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the package.

Benefits

• Comprehensive health insurance for employee and dependents.
• Paid annual leave and public holidays.
• Employee discount on hotel stays worldwide.
• Retirement savings plan.
• Transportation allowance.

Training

• Accor Academy access for continuous professional development.
• Leadership workshops and mentorship programs.
• Cross‑departmental training to broaden operational knowledge.

Working Environment

The role is based in a modern hotel facility in Shendi, featuring state‑of‑the‑art technology, comfortable staff areas, and a collaborative culture. Employees enjoy a supportive atmosphere that encourages innovation, respects work‑life balance, and celebrates cultural diversity.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the Accor Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Accor Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. Our hiring practices reflect our dedication to fairness and respect.